Cocooning for your guests: Offer room service the efficient way
Room service orders are definitely a must-have offering at most hotels. However they impose quite a process hassle to the hotel’s F&B staff. While Hotel MSSNGR’s software cannot yet take over preparation and delivery of drinks and food, our room service booking can tremendously help to make the order process more efficient. Simply activate our room service booking tool and let your guest browse the online menu in your Hotel MSSNGR native and web apps, plus on your digital signage and in-room TV feeds. Let them place orders all by themselves. No magic required but saves precious staff capacity and keeps guests happy.
Your digital menu
Your menu changes. Keeping it up to date shouldn’t feel like publishing a new book. Hotel MSSNGR’s data management hub lets you maintain your food and drink offering from a PC with web access. Update allergy information, variants and unavailable items in one place. Prefer something guests can hold? Use the Carbon PDF module to create printed menus in your hotel’s design. Digital or on paper, give your guests a menu worth browsing.
24/7 or not? 😪
Breakfast, lunch, dinner and a little late-night craving. Does your room service offer the same menu all day? Probably not. Hotel MSSNGR displays menu options according to your time and availability settings, so guests see what they can actually order. No disappointment when the freshly made tiramisu isn’t available at three in the morning. Just clear choices for your guests and fewer explanations for your team.
Never miss an order
Room service gets busy. An order is waiting, the kitchen needs an update, and the phone rings again. Hotel MSSNGR helps your team keep track of incoming orders. If an order is still waiting to be passed on, a configurable reminder call can draw attention to it. Your team still prepares the food and handles the order. The software gives them a nudge when it’s needed.
Here to connect 🖥️
Imagine a room service order process, where incoming orders are automatically routed to the kitchen plus tracked on the room’s folio in your PMS. If this what you envision, Hotel MSSNGR got good news for you. With major PMS, our turnkey integrations enable a fully digital process. However – to be honest – what Hotel MSSNGR cannot yet do: Prepare the meal 👩🍳 – but trust us, we’re working hard on this feature, too!
Here’s how room service ordering looks and works
Here’s how room service ordering works for your team
Hotel MSSNGR is proud to serve these fine hotels and resorts and many more:
We show you how to find the perfect
communication channels for your hotel
without adding any extra work at all!
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Call us at +49 30 – 12 07 60 86
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Write us at sales@hotel-mssngr.com